Privacy Policy
How Nortons Hiab Services Limited collects, uses, stores and protects personal data submitted through Lancashire Hiab Transport.
Introduction
Nortons Hiab Services Limited — lancashirehiabtransport.co.uk
Last updated: 26 July 2026
Nortons Hiab Services Limited, trading online through lancashirehiabtransport.co.uk, respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how it is used and protected, how long it is retained and the rights available to you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Nortons Hiab Services Limited is the data controller responsible for the personal data described in this policy.
Company details: Nortons Hiab Services Limited, Company Number 06140715, registered office at Norton Street, Miles Platting, Manchester M40 8HD, United Kingdom.
Information we collect
We may collect personal information that you provide directly when you contact us, request a quotation, submit an enquiry, correspond with us or arrange a service. This may include:
- Your name, company name and job title
- Your email address, telephone number and postal address
- Collection and delivery addresses, site details and access information
- Information about the load, equipment, machinery, container or transport service required
- Enquiry details, correspondence and any other information you choose to provide
- Transaction, invoicing and payment-related information where applicable
We may also collect limited technical and usage information automatically, including your IP address, browser type, operating system, device type, referring page, pages visited and approximate location derived from your IP address. Cookie and analytics information is collected only as permitted by applicable law and your cookie choices.
Please do not send sensitive personal data unless it is genuinely necessary for us to provide the requested service.
How and why we use your personal data
We only use personal data where we have a lawful basis to do so. Depending on the circumstances, we may process your information:
- To respond to enquiries and provide quotations or pre-contract information
- To arrange, manage and deliver services under a contract with you
- To communicate about collections, deliveries, access, safety and service requirements
- To issue invoices, process payments and maintain accounting and business records
- To operate, secure, maintain and improve our website and services
- To establish, exercise or defend legal claims and prevent fraud or misuse
- To comply with legal, regulatory, tax, insurance and health and safety obligations
- To send marketing communications where you have consented, or where another lawful basis permits us to do so
The lawful bases we rely upon are performance of a contract, taking steps at your request before entering into a contract, compliance with a legal obligation, our legitimate interests and, where required, your consent. Where processing is based on legitimate interests, we consider and balance those interests against your rights and freedoms.
You can withdraw consent or object to direct marketing at any time by contacting us. Withdrawing consent does not affect processing that took place lawfully before withdrawal.
Sharing or disclosing your personal data
We do not sell your personal data. We may share relevant information only where necessary with trusted service providers and professional advisers that support our operations, such as providers of website hosting, email, analytics, IT support, invoicing, payments, accounting, insurance and legal services.
We may also disclose information where required by law, a court, a regulator or a competent authority; to protect our legal rights; or where necessary in connection with a business sale, transfer or reorganisation.
Service providers acting as processors may use personal data only on our instructions and must protect it appropriately. Where another organisation acts as an independent controller, its own privacy policy will apply.
International transfers
Most personal data is processed within the United Kingdom or European Economic Area. Some of our service providers may process data in other countries, including the United States.
Where personal data is transferred internationally, we use an appropriate lawful safeguard where required, such as an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally approved transfer mechanism. You may contact us for further information about the safeguards relevant to your data.
Security and safeguarding measures
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, accidental loss or destruction. These measures include access controls, secure systems and encryption in transit where supported, such as TLS.
Access is limited to people and service providers who have a legitimate business need to use the information. Although we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.
How long we retain your data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling a contract, responding to enquiries, maintaining business and accounting records, meeting legal or regulatory requirements, and resolving disputes.
Retention periods vary according to the type of information and our legal obligations. Enquiries that do not proceed may be retained for a reasonable period so that we can respond to follow-up questions and maintain an accurate business record. Financial and transaction records may need to be retained for longer periods required by tax and accounting law.
Where you have consented to direct marketing, we will retain the relevant contact details until you unsubscribe, withdraw consent or we determine that the information is no longer current. We may retain a minimal suppression record to ensure that we respect an opt-out request.
You may contact us for further information about the retention period applicable to your data.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data where there is no lawful reason for us to continue processing it
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests and object at any time to direct marketing
- Request transfer of personal data you provided to us in a structured, commonly used and machine-readable format where the right to data portability applies
- Withdraw consent at any time where consent is the basis for processing
- Complain to the Information Commissioner's Office
We do not use your personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.
To protect your information, we may need to verify your identity before acting on a request. We will normally respond within one month, although the law permits additional time for particularly complex or numerous requests. There is usually no charge, but a reasonable fee may apply where a request is manifestly unfounded, excessive or repetitive.
How to contact us
To exercise your rights or ask a question about this policy, contact:
Nortons Hiab Services Limited
Norton Street
Miles Platting
Manchester M40 8HD
United Kingdom
Cookies
A cookie is a small text file placed on a computer, tablet or mobile device when a website is visited. Cookies can help a website function correctly, remember preferences, protect forms and sessions, measure performance and understand how visitors use the site.
Strictly necessary cookies may be used without consent because they are required for the website to work or provide a service you request. Optional analytics, functionality or marketing cookies will be used only where permitted and, where required, after you have given consent through the cookie controls.
You can accept, reject or change optional cookie choices using the cookie controls provided on the website. You can also block or delete cookies in your browser, although this may affect website functionality.
First-party cookies
First-party cookies are set directly by this website. Depending on the website configuration, these may include:
- PHPSESSID: a strictly necessary PHP session identifier used to maintain session information and support website functions. It normally contains a randomly generated value rather than directly identifying information.
- Cookie consent preference: a strictly necessary record used to remember the cookie choices made on this device so that the consent notice works correctly.
The exact name and duration of a cookie may change when the website or its consent-management service is updated. The website's live cookie controls provide the most current information available.
Third-party services and cookies
Pages may include services supplied by third parties, such as maps, videos, analytics or links to social media websites. If an embedded third-party service is enabled, that provider may place cookies or receive technical information such as your IP address. Optional services should remain blocked until consent is provided where consent is required.
Following an ordinary link to an external website will take you away from our site. The privacy and cookie practices of that website are controlled by its operator, and you should review its policy.
Services that may be used on this website include:
- YouTube: used to display video content where embedded. YouTube or Google may process device and viewing information when the content is played or enabled.
- Google Maps: used to display location or mapping content where embedded. Google may process device, location and usage information when the map is enabled.
- Social media platforms: links may be provided to Facebook, LinkedIn and X. A simple link does not itself set a social media cookie through this website, but the platform may collect information after you visit it.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy, security or content of those websites. We encourage you to read the privacy policy of every website you visit.
Changes to this privacy policy
We may update this policy to reflect changes to our website, services, legal obligations or data-processing practices. The latest version will be published on this page and the “Last updated” date will be revised.
Trademark disclaimer
Load-handling equipment manufacturers and their names and logos, including HIAB and the HIAB logo, are registered trademarks of their respective owners. Nortons Hiab Services Limited is not associated or affiliated with HIAB or any other load-handling equipment manufacturer and expressly disclaims any rights in those marks.
Would you like to contact us about your data?
Email Lancashire Hiab Transport if you have a question about this policy or wish to exercise a data protection right.
